Stadium Payment Card (“Stadiondeckel”)
All the important questions and answers regarding the BVB Stadium Payment Card
What is the new BVB Stadium Payment Card?
The BVB Stadium Payment Card is Borussia Dortmund’s own electronic payment card. It will be introduced immediately as a payment method in the Signal Iduna Park (away fans will still be able to pay cash!). The new payment card can be topped up in the convenience of your own home over the Internet or via the BVB app.
The old payment card that was provided by the operator payment solutions services Ltd can no longer be used in the Signal Iduna Park, nor can any credit on such a card be paid out. Information on this can be found on the operator’s website at www.justpay.de/kontakt.
Where can I get a Stadium Payment Card?
You can get your Stadium Payment Card from one of our employees walking around the Signal Iduna Park. You will be able to identify them by their white rucksack flags.
How much does the Stadium Payment Card cost?
The Stadium Payment Card itself is free and no deposit is required. You can top up the card with as much money as you like, from a minimum of €5, up until a maximum of €150. You have the option to top up the card with the following amounts on the BVB homepage and via the BVB app: €5, €10, €20, and €50.
How do I load money onto the Stadium Payment Card?
- You can top up the card with the help of one of our mobile promoters in the Signal Iduna Park.
You can top up the card on the BVB Homepage.
The card can be topped up at www.bvb.de/stadiondeckel. The Stadium Payment Card number also serves as your PIN the first time you sign up. Afterwards, you will be asked to change your password/PIN for security reasons.
Top up via the BVB App.
In the BVB App, you click on the Stadium Payment Card symbol (bottom right). Then you enter your card number. The Stadium Payment Card number also serves as your PIN the first time you sign up on the app as well, and you will be asked to change your password/PIN for security reasons afterwards.
You now choose manual top-up and top up the card for the first time (€5, €10, €20 or €50).
An additional function has been available since the 2016/17 season. As well as the option to top up manually, automatic top-ups can be activated. You need to set a minimum amount and a top-up amount. The minimum amount stipulates the amount that should always be loaded onto the Stadium Payment Card at the least. If your credit sinks below this, credit will automatically be loaded onto the card to the top-up amount you have stipulated in advance. In this way, you no longer need to top up the card manually. We recommend that you enter your E-Mail address on the account settings page so that your Stadium Payment Card can be blocked in case of loss, or so that your PIN can be sent to you.
Important: If you top up your Stadium Payment Card online, your credit will be automatically loaded onto your Stadium Payment Card the next time you touch a card reader with it at a stadium kiosk.
An overview of the stadium’s kiosks is available in this document.
What do I do with the Stadium Payment Card once the game has ended?
You can of course take the Stadium Payment Card home and use it once again at the next home match. You can have your credit paid out at one of the withdrawal stations shown around the stadium from the 60’ minute of the match onwards. Pay out stations are located at the north (Nord) gate and southeast (Sudost) gate (you exit the stadium here after the match) at the ticket desks and clearing offices.
I have lost my Stadium Payment Card. What now?
If the Stadium Payment Card has been registered in your name, we can give you back the credit on the card at the time of its being blocked. Sign up easily at www.bvb.de/stadiondeckel and register your Stadium Payment Card. Without such a registration, it cannot be determined to whom the Stadium Payment Card belongs, or the credit upon it. A pay out is impossible in such circumstances, unfortunately.
Please report the loss of a Stadium Payment Card immediately at firstname.lastname@example.org.
How much money is on my Stadium Payment Card?
Our employees walking around the stadium (who can be identified by their white rucksack flags) can show you quickly and easily how much credit is on your Stadium Payment Card. Furthermore, customer displays at the stationary kiosks can show you how much credit is currently on your card. If you have registered your Stadium Payment Card at www.bvb.de/stadiondeckel or via the BVB app, you can use the “Transaction” function to see and print out how much credit you currently have. You can also see and print out transactions that have already been processed.
For how long is the Stadium Payment Card valid?
The Stadium Payment Card is valid for two years and one day after the most recent transaction. Beyond that time period, you have a further year to request the pay out of any credit remaining on the card.
I have a problem with my Stadium Payment Card and am in the stadium. Who can help me?
Should you have ay questions about or problems with the Stadium Payment Card, our employees walking around the stadium will be able to help you further (they can be identified by their white rucksack flags).
Are there data protection regulations for the Stadium Payment Card?
The data on the Stadium Payment Card is kept anonymous and encrypted. The operator responsible for the system is BVB Event & Catering Ltd. The General Terms and Conditions (GTCs) follow hereafter.
General Terms and Conditions of BVB Event & Catering Ltd for the use of the BVB Stadium Payment Card
§ 1 Contractual Relationship
On the taking up of a BVB Stadium Card, there arises a contract between BVB Event & Catering Ltd and the cardholder in respect of the use of the BVB Stadium Payment Card as a method of payment in accordance with the following terms and conditions.
§ 2 Scope of Service
The cardholder can use the BVB Stadium Payment Card to make payments without cash at BVB Event & Catering Ltd.’s sales points on event days that have been released for the use of the BVB Stadium Payment Card, insofar as there is sufficient credit loaded onto the BVB Stadium Payment Card in accordance with § 4. The credit saved on the BVB Stadium Payment Card will be reduced by the amount of the transaction each time payment is made.
§ 3 Acquisition
The BVB Stadium Payment Card is available at BVB Event & Catering Ltd.’s own sales points at Strobelallee 50, 44139 Dortmund.
The cardholder does not come into possession of the BVB Stadium Payment Card. The BVB Stadium Payment Card only entitles him or her to the credit loaded thereon.
§ 4 Top-Up
The BVB Stadium Payment Card can be topped-up repeatedly. It can be topped up at BVB Event & Catering Ltd.’s sales points during their opening hours, and also via the BVB app or via the Internet after having been successfully registered.
The smallest amount that can be loaded onto the card is €5.00, while the highest is €150.00.
§ 5 Period of Validity
The period of validity for a BVB Stadium Payment Card is unlimited.
If the BVB Stadium Payment Card is not used for a period of two years and one day after its acquisition or from the time it was last used for a payment at BVB Event & Catering Ltd.’s sales points, the card will be deactivated and can no longer be used to make payments. From this point in time, the cardholder still has a period of one year to exchange the card for the nominal value of the entire credit upon in the card in banknotes and/or coins. This deadline elapses 3 years and 1 day after the acquisition viz. the last usage of the BVB Stadium Payment Card. Once this deadline has elapsed, any credit balance will be forfeited and the sum written off by BVB Event & Catering Ltd.
§ 6 Return Exchange
Alongside the right to exchange in accordance with § 5 (2), the cardholder can exchange the Stadium Payment Card at any time for a pay out of the nominal value of the entire credit upon the card in banknotes and/or coins.
The cardholder must prove his or her identity with a legal form of identification where the pay out of cash amounts to more than €50.00.
An exchange is only possible at BVB Event & Catering Ltd.’s sale points.
In the event of damage to the memory chip or the card ID of the BVB Stadium Payment Card, a return exchange is excluded unless the cardholder is otherwise able to prove a still extant Stadium Payment Card credit.
§ 7 Claims/Disputes
Any claims in respect of the BVB Stadium Payment Card can be asserted at BVB Event & Catering Ltd.’s sales points at any time during their opening hours.
§ 8 Loss and Misuse
The risk of loss or misuse of the BVB Stadium Payment Card is borne by the cardholder. BVB Event & Catering Ltd.’s sales points especially are under no obligation to check whether the cardholder is the authorised user of the card.
§ 9 Liability
BVB Event Catering Ltd. is only liable in cases of deliberate or grossly negligent conduct on the part of its legal representatives or executing aides, irrespective of the reason (not exclusively, but by way of example: impossibility, default, unpermitted use, breach of contract, faults arising during the conclusion of the contract). The above exclusion clause is not applicable where fundamental obligations as stipulated in the contract have not been held to, or where there is liability because of guaranteed features.
§ 10 Place of Jurisdiction/Applicable Law
Insofar as the cardholder has no general place of jurisdiction in Germany, the place of jurisdiction shall be Dortmund. The contract will be governed solely by the law of the Federal Republic of Germany.